46 low data
A Better Bathtub Resurfacing
4.5(2)
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Bathroom & Kitchen Remodel Plumbing
1-Tom-Plumber
Emergency PlumbingDrain & Sewer CleaningWater Heater Installation & RepairCommercial PlumbingLeak Detection & RepairBathroom & Kitchen Remodel PlumbingGas Line Services
Google-verified381 Google reviews
- Services
- Emergency Plumbing, Drain & Sewer Cleaning, Water Heater Installation & Repair
- Reviews
- 381
What recent reviews say
Sunday and ice-storm calls answered same night by knowledgeable crew who explain repairs clearly and finish fast. Matt, Jacob, Jordan Brown, Jerel, and Joshua Jones earn repeat customers with professional troubleshooting; one poor diagnosis was refunded after a complaint, though some find parts and labour costly.
Praised for
- emergency response in bad weather
- named technicians (Matt, Jacob, Jordan Brown, Jerel, Joshua Jones) deliver skilled work
- clear explanations of repairs and diagnoses
- fast scheduling and quick turnaround
- friendly and professional demeanor
Watch-outs
- initial misdiagnosis led to expensive solution recommendation
- high pricing for straightforward repairs
punctualshowed-up-on-timeskilled-workmanshipresponsivefriendly-technicianquick-turnaround
Best for: homeowners needing weekend or evening emergency repairs and clear communication.
Think twice if: budget-conscious customers should confirm pricing upfront; one reviewer felt parts and labour were expensive for basic repairs.
Strengths
- responds to emergency calls nights and weekends
- same-day diagnosis and repair common
- technicians explain work step-by-step
- handles both residential and commercial jobs
Worth knowing
- Matt: handles leaks, water heater installs, ice-storm callouts
- Jacob and David: residential repair and sink work
- Jordan Brown: quick diagnosis and commercial work (Quail Run Apartments)
- Jerel: attention to detail, quality workmanship, video documentation of completed repairs
- Joshua Jones: fast and polite service
- Aaron: knowledgeable emergency responder
- Jarrell: early arrival, fair pricing on busted pipes
- One customer paid $500 for unsuccessful sewer-line snake work; received full refund after requesting it, then competitor solved same issue in 15 minutes
What reviews say by service
- Emergency Plumbing
- Called at 6pm before ice storm; arrived same night with prompt repair and clear explanation.
- Leak Detection & Repair
- Water valve leaks and burst pipes diagnosed well; one customer found diagnosis incomplete before switching.
- Water Heater Installation & Repair
- Hot water heater leaks diagnosed and replaced with quality installation; one customer praised quick feasible solutions.
- Drain & Sewer Cleaning
- Snake unclog attempt unsuccessful; competitor resolved same issue quickly next day with same tool. Received refund after complaint.
- Bathroom & Kitchen Remodel Plumbing
- Kitchen sink repairs and new installations completed with attention to detail and video documentation.
How it compares
- Rated 4.9 against a 4.78 average across the 71 drain & sewer cleaning businesses listed here.
- Has more Google reviews than 90% of the businesses in this directory.
How we scored this
How We Rank Star rating 92
Review volume 100
Review recency 87
Review sentiment 70
Profile completeness 50
Verification 30
Rating breakdown
5
362
4
12
3
3
2
2
1
2
Common questions
- Can you come out for an emergency on a weekend or after hours?
- Yes. Reviewers report successful emergency calls at 6pm before ice storms and Sunday repairs, though after-hours work incurs an extra fee.
- Will the technician explain the work being done?
- Multiple reviewers mention technicians explained repairs step-by-step, with at least one providing video documentation of completed work.
Similar plumbers nearby
CC
22 low data
Cedar Creek Plumbing, LLC
No rating yet✓ Google-verified
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Water Heater Installation & RepairEmergency Plumbing
93
Call Dad
4.9(1801)✓ Google-verified
Every recent review names a specific technician and praises them for professionalism, politeness, and taking time to explain problems and options. Reviewers repeatedly mention technicians arriving on time, diagnosing issues thoroughly, and providing detailed breakdowns of work or photos of completed jobs. Staff like Eric, John, Dallas, Leon, and Harrison stand out for patience and knowledge. One reviewer signed up for membership after Dallas's service. Water heater quotes are noted as reasonably priced. No complaints appear in recent submissions.
Water Heater Installation & RepairCommercial PlumbingEmergency Plumbing