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Roto-Rooter Plumbing & Water Cleanup

Updated 2026-07-18 · 2,364 reviewed · 148 listed · Scored from 1,123 Google reviews · How we rank ›

4.6(1123) 82 composite score See reviews on Google ✓ Google-verified
Emergency PlumbingWater Heater Installation & RepairCommercial PlumbingDrain & Sewer CleaningGas Line ServicesLeak Detection & Repair

Google-verified1,123 Google reviewssince 1935

Roto-Rooter Plumbing & Water Cleanup
Services
Emergency Plumbing, Water Heater Installation & Repair, Commercial Plumbing
Reviews
1123

What recent reviews say

Nearly all recent jobs go smoothly: Samantha and Ayden show up on time, diagnose issues quickly, and explain the work clearly. Both technicians earn repeated praise for professionalism and skill. One water damage case spiraled into months of disputed billing over an overstated scope and missing insurance paperwork, though the company later settled after the customer escalated.

The company serves residential and rental properties, handles everything from toilet repairs to emergency water damage. Samantha Bernhardt and Ayden Schaub are named repeatedly by satisfied customers across routine and complex jobs. Service speed and technician personality seem to drive loyalty for the majority.

Praised for
  • skilled technicians (Samantha, Ayden)
  • fast service and punctual
  • professional and friendly approach
  • knowledgeable and thorough
Watch-outs
  • poor insurance claim handling
  • excessive scope/demolition charges
  • inadequate documentation provided to insurers
  • billing disputes and pressure tactics
punctualshowed-up-on-timeskilled-workmanshipfriendly-technicianquick-turnaroundresponsive
Best for: homeowners needing same-day repairs and rental property managers seeking a reliable plumber
Think twice if: water damage claims require you to file your own insurance paperwork and verify all documentation sent to your insurer

Strengths

  • named technicians with strong track records (Samantha, Ayden)
  • fast diagnosis and same-day repairs
  • open 7 days
  • handles emergency water damage

Worth knowing

  • Technician Samantha Bernhardt praised repeatedly for toilet repairs, leak fixes, and professionalism
  • Technician Ayden Schaub noted for knowledge and reliability across multiple jobs
  • Open 7 days per week
  • Company has handled both personal residences and rental properties for repeat customers

What reviews say by service

Leak Detection & Repair
Same-day diagnosis and fast repairs on toilet leaks and under-sink leaks praised
Emergency Plumbing
Water damage response included sewer line camera work, but scope of demolition became disputed
Drain & Sewer Cleaning
Sewer line camera inspections mentioned on website; reviews do not detail outcomes
Water Heater Installation & Repair
Website lists water heater repair and installation; reviews do not speak to this service
Commercial Plumbing
Website lists commercial plumbing and grease trap cleaning; one commercial customer (Abtech) praised Samantha's work
Gas Line Services
Website lists gas line services; no review evidence

How it compares

  • Rated 4.6 against a 4.78 average across the 71 drain & sewer cleaning businesses listed here.
  • Has more Google reviews than 95% of the businesses in this directory.

How we scored this

How We Rank
Star rating 73
Review volume 100
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Rating breakdown

5
969
4
47
3
8
2
15
1
84

Common questions

Are they open weekends?
Yes, the business publishes seven days of opening hours on Google.
Can they handle rental property maintenance?
Yes. A customer states Roto-Rooter takes care of both personal residence and rental properties for them.
Should I file my own insurance claim for water damage?
One customer advises filing your own claim and verifying all documentation submitted to your insurer, rather than relying on the company to handle it.
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Last updated 2026-07-18