Google-verified1,774 Google reviewssince 1985
Reviewers consistently report fast arrival times, polite technicians who explain their work, and jobs completed efficiently. The company handles emergency calls outside standard hours and performs major installs like water heaters and duct replacements in one or two days at reasonable prices. One customer noted a delay in receiving invoices and maintenance contracts after service.
Five-star reviews praise technicians like Dawson and Ian for professionalism and quick fixes, often completing work within an hour. One-star complaints focus on aggressive pricing (including trip charges), incomplete diagnostics, and an unprofessional owner. Recent positive feedback suggests improved customer service, but pricing and follow-through remain sticking points.
Most reviewers report years of dependable service and quick response times, especially from long-term staff Eric, Mark, and Steve. However, a detailed 2018 complaint details high-pressure sales tactics, poor accountability after a technician caused water damage, and confrontational management response that overshadows otherwise positive experiences.
David and Jarrett Kelly arrive on time, explain their work clearly, and leave the job site spotless. Over 20 years of service history and dual licensing draw repeat customers who value honesty and fair rates on everything from tankless heater installs to pipe repairs and toilet fixes. The business handles water heater replacement, drain cleaning, appliance installation, and electrical work alongside plumbing. Customers praise their ability to work with owner-supplied equipment and their habit of never requiring a callback. Long-term relationships and family craftsmanship define the operation.
Last updated 2026-08-01