Google-verified15 Google reviews
Five-star reviewers praise Ian and other technicians for fast, professional work and leaving homes clean. One-star reviews repeatedly cite steep trip charges (often $75+), poor drain-cleaning results, refusal to use tools despite billing, and an owner described as rude and dismissive. The split between glowing and severely negative feedback suggests inconsistent service quality.
Most reviewers report years of dependable service and quick response times, especially from long-term staff Eric, Mark, and Steve. However, a detailed 2018 complaint details high-pressure sales tactics, poor accountability after a technician caused water damage, and confrontational management response that overshadows otherwise positive experiences.
Most jobs run smooth: crews arrive on schedule, handle tough work like pipe replacement and faucet installs cleanly, and leave the space tidy. One recent appointment was missed without notice, causing lost work time; older reviews note the company sometimes closes to new customers when fully booked.
Technicians regularly arrive on time, explain work clearly, and send photos before arriving; customers appreciate the balance of quality and fair pricing. Scheduling constraints have emerged recently: the company is running four months behind with reduced staff, making weekend appointments difficult for working customers and requiring advance planning.
Last updated 2026-07-18