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Cool Care Heating, Air, Plumbing & Refrigeration

Updated 2026-07-18 · 2,364 reviewed · 148 listed · Scored from 700 Google reviews · How we rank ›

4.7(700) 81 composite score See reviews on Google ✓ Google-verified
Drain & Sewer CleaningWater Heater Installation & RepairCommercial PlumbingEmergency PlumbingGas Line ServicesLeak Detection & Repair

Google-verified700 Google reviews

Cool Care Heating, Air, Plumbing & Refrigeration
Services
Drain & Sewer Cleaning, Water Heater Installation & Repair, Commercial Plumbing
Reviews
700

What recent reviews say

Cool Care's strength is quick response on emergencies and water heater work, with technicians arriving same-day and diagnosing problems faster than competitors. Crews arrive on time, finish clean, and staff like Derek, Josh, Paul, and CJ earn repeated praise for courtesy and skill.

Friction emerges on larger HVAC jobs: some customers report installation mistakes (wrong pipe size, incorrect zoning) that the company quotes to fix rather than warranty, and pricing is consistently 20-27% above other bids. One long-term customer felt upsold $1,300 in upgrades on a still-warranted unit; another felt charged more after a rebate credit dispute.

Praised for
  • responsive technicians, punctual arrival
  • quick diagnosis and repair
  • clean work, professional crew
  • fair pricing on water heaters and emergency calls
  • named staff praised for skill and friendliness
Watch-outs
  • installation errors not addressed
  • upselling without transparency
  • higher labor costs than competitors
  • lack of accountability when work goes wrong
responsivequick-turnaroundshowed-up-on-timeskilled-workmanshipfriendly-technicianclean-work-areafair-pricingoverpricedmisdiagnosed-issue
Best for: homeowners needing same-day emergency plumbing or water heater replacement
Think twice if: you are comparing HVAC replacement quotes; Cool Care's labor rates run 20-27% above competitors and installation errors have been charged separately.

Strengths

  • same-day emergency response
  • skilled technicians named and praised
  • water heater diagnosis faster and cheaper than competitors

Worth knowing

  • Technicians Derek, Josh, Paul, CJ, Sean, Travis, Chris, Ari, Saul, Joshua, AJ, Jose mentioned by first name in positive reviews
  • Water heater replacement performed same-day; one customer quoted $6,000 by two competitors, Cool Care quoted significantly less
  • 2022 HVAC installation later found to have wrong pipe size and zoning board; customer charged $1,700 to correct
  • Annual maintenance plan available; customer kept system running 10 years before upgrade
  • Long-term customer since 2015 reported best HVAC replacement price and employee installation team (not subcontractor)

What reviews say by service

Emergency Plumbing
same-day response and fast repair without hidden fees
Water Heater Installation & Repair
faster diagnosis than competitors; prices thousands less; same-day installation; annual flushing service praised
Drain & Sewer Cleaning
included in annual maintenance plans; preventive inspection mentioned positively

How it compares

  • Rated 4.7 against a 4.78 average across the 71 drain & sewer cleaning businesses listed here.
  • Has more Google reviews than 93% of the businesses in this directory.

How we scored this

How We Rank
Star rating 80
Review volume 100
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Rating breakdown

5
635
4
8
3
4
2
4
1
49

Common questions

Do you offer same-day emergency service?
Yes. One customer reported heater repair the same day of call; another had water heater replacement completed same-day after morning diagnosis.
Do you have an annual maintenance plan?
Yes. Long-term customers mention annual maintenance plans for HVAC and water heaters (flushing and preventive inspection included).
Are your installers direct employees or subcontractors?
According to one 2026 install review, Cool Care uses direct employees, not subcontractors.
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Last updated 2026-07-18