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Palmetto Leak Detection LLC

Updated 2026-07-18 · 2,364 reviewed · 148 listed · Scored from 57 Google reviews · How we rank ›

4.8(57) 78 composite score See reviews on Google ✓ Google-verified
Leak Detection & Repair

Google-verified57 Google reviews

Palmetto Leak Detection LLC
Service
Leak Detection & Repair
Reviews
57

What recent reviews say

Tom's team locates leaks other plumbers miss and repairs them with surgical precision. Homeowners consistently report exact pricing quotes upfront, next-day or same-day service, and Tom showing up personally to do the work. His calm manner and transparency stand out especially to customers who had expensive, messy failures elsewhere. No one in these reviews complained about price, mess, or follow-through.

Praised for
  • pinpoint leak detection
  • upfront pricing and fair rates
  • owner Tom personally leads work
  • fast response and same-day service
  • minimal damage during repairs
punctualfair-pricingskilled-workmanshipresponsiveshowed-up-on-timeupfront-quotefriendly-technicianquick-turnaround
Best for: Homeowners with suspected subslab leaks or past failed repairs from other companies.

Strengths

  • Finds leaks other plumbers miss
  • Owner Tom does the work personally
  • Quotes upfront and charges fairly
  • Same-day or next-day service

Worth knowing

  • Owner Tom Tefft handles jobs personally
  • Uses precision leak detection to minimize concrete cutting (12x12 inch patches versus competitor's large demolition)
  • Provides photo documentation for insurance
  • Installs water pressure reducers to protect aging pipes
  • Crew arrives same morning or next day
  • Competitor quote mentioned was $155 higher for inferior detection
  • Service manager for multi-family real estate company in Columbia trusts them with their portfolio

What reviews say by service

Leak Detection & Repair
Consistently praised for finding leaks competitors missed, pinpointing exact location to minimize damage, and repairing same or next day at fair cost

How it compares

  • Rated 4.8 against a 4.82 average across the 54 leak detection & repair businesses listed here.
  • Has more Google reviews than 70% of the businesses in this directory.

How we scored this

How We Rank
Star rating 84
Review volume 77
Review recency 100
Review sentiment 81
Profile completeness 50
Verification 0

Rating breakdown

5
54
4
0
3
0
2
0
1
3

Common questions

Will you find a leak other plumbers couldn't?
Reviewers specifically noted Palmetto found leaks after seven other plumbers said there was no leak, and located one a competitor missed by 2 feet. Tom uses precision detection to pinpoint the exact spot.
How long does a typical leak repair take?
One subslab hot water leak repair took about 3 hours start to finish, including photo documentation. Repairs often happen the same day or next day you call.
Will you quote me a price upfront?
Yes. Multiple reviewers confirm Tom sends a written estimate the same day and sticks to that price with no surprises.
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Kelly Installations operates as a three-generation family plumbing business with technicians skilled in both plumbing and electrical work. Reviewers consistently praise David Kelly and Jarrett Kelly for showing up on time, calling ahead, explaining work clearly, and cleaning up completely after jobs. Fair pricing, honest estimates, and quick response times stand out. No complaints appear in the review set. The business handles water heater replacements and installations (including tankless units), toilet repair, sink and garbage disposal work, drain cleaning, and leak detection. Customers who bought water heaters elsewhere report saving money by using Kelly for installation. Their website claims 40 years in business serving West Columbia and the greater Midlands area.

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Piedmont Plumbers of Columbia SC

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Technicians Nathan, Cody T, Mark, and Seth earn consistent praise for showing up on time or early, diagnosing problems quickly, and completing work the same day when possible. Customers value their politeness, technical knowledge, and willingness to explain issues and answer questions about plumbing systems. Recurring specifics underscore reliability: weekend emergency response, faucet and toilet repairs, leak detection, and coordinating tricky installations in occupied homes. Reviewers note reasonable pricing and repeat use, with several naming the technicians by preference and one customer praising a technician's memory of a previous visit years prior.

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Cool Care's strength is quick response on emergencies and water heater work, with technicians arriving same-day and diagnosing problems faster than competitors. Crews arrive on time, finish clean, and staff like Derek, Josh, Paul, and CJ earn repeated praise for courtesy and skill. Friction emerges on larger HVAC jobs: some customers report installation mistakes (wrong pipe size, incorrect zoning) that the company quotes to fix rather than warranty, and pricing is consistently 20-27% above other bids. One long-term customer felt upsold $1,300 in upgrades on a still-warranted unit; another felt charged more after a rebate credit dispute.

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Last updated 2026-07-18