Google-verified20 Google reviews
Reviewers consistently report fast dispatch, same-day or after-hours availability, and technicians who locate and repair leaks with minimal disruption. Named staff (Cole, Eric, Bill) earned praise for both skill and personality; one customer noted pricing undercut a competitor's quote.
Charlie Oswald delivers solid plumbing work and answers quickly, with many customers calling him honest and reasonably priced. The tension: those who got written estimates praise his fairness, but two reviews warn that jobs without upfront quotes came in far higher than expected, sometimes double what others quoted.
Most calls are answered promptly and jobs completed fast, with technicians who explain their work and show genuine respect in customers' homes. A small share report poor phone manners, but the bulk of feedback centers on named staff like Jerry, Ryan, Romello, and Landon earning strong marks for problem-solving and cleanup.
Most customers experience fast response times, transparent pricing, and thorough explanations from Jarrod and his team. Technicians arrive promptly even on nights and weekends, diagnose root causes other plumbers miss, and follow up with detailed photos. Two one-star reviews describe billing disputes, incomplete work, and missed follow-ups that left customers stuck with damage. Plumbing Brothers handles drain cleaning, water heater service, leak repair, and emergency calls through their website they claim serve Lexington, Columbia, and surrounding areas. Staffers Jarrod, Jared, and Stephanie appear frequently in positive reviews for water heater installs and drain diagnostics. Their website claims over three years of operation with more than a decade of collective experience.
Last updated 2026-08-01