Google-verified55 Google reviewsover three years with more than a decade of experience
Most calls reach Plumbing Brothers within minutes, with technicians arriving same-day or next-morning even on weekends. Jarrod and Jared are praised by name for clean work, clear explanations, and solving recurring problems others missed. Two negative reviews report steep charges for simple jobs, failure to complete promised follow-ups, and poor workmanship that caused kitchen flooding and required a second company to fix it.
The 4.9 rating masks significant tension: 96 percent five-star reviews reflect those who received thorough, honest service, while the one-star complaints raise concerns about consistency. Reviewer complaints centre on pricing surprise, incomplete work, and a shift in tone once payment clears. For repeat customers who build rapport with named technicians, results have been reliably excellent.
Most calls are answered promptly and jobs completed fast, with technicians who explain their work and show genuine respect in customers' homes. A small share report poor phone manners, but the bulk of feedback centers on named staff like Jerry, Ryan, Romello, and Landon earning strong marks for problem-solving and cleanup.
Meetze technicians arrive on time and diagnose problems with genuine competence, even tackling complicated systems and emergency weekend calls. Reviewers name staff members often, noting their politeness and professionalism; several mention clutter cleanup and aftercare. Two complaints center on cost (one gas line and leak repair totaling $4200; another $300 diagnostic) and one suggests a repair was attempted despite doubt it would work. The company operates seven days and fields Sunday and holiday requests. Water heater, leak, broken pipe, and gas line work feature prominently in praise. Their website claims A+ BBB rating, licensing, and service across the Columbia area since 1981.
Most customers praise Kay's technicians by name for showing up on time, working efficiently, and treating them as people. The company has earned loyalty for after-hours emergencies and free corrective work when needed. Two recent one-star reviews describe a serious leak caused by their own work, followed by a month of silence, no updates, and work halted mid-repair without notification. A third complaint involved misdiagnosis on a water heater issue and a $200 diagnostic fee when the problem was quickly fixed by another company. Growth appears to have strained their consistency in follow-up and troubleshooting quality. Best results come from named technicians like Matt, Butch, and Colt, who handle routine repairs, emergencies, and remodels competently. Their gold subscription plan draws praise. Water heater service quality varies: some customers found diagnostic fees high and encountered poor problem-solving. The business acknowledges mistakes but recovery depends heavily on which crew responds.
Last updated 2026-07-18