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Kay Plumbing, Heating & Cooling

Updated 2026-08-01 · 2,402 reviewed · 151 listed · Scored from 1,534 Google reviews · How we rank ›

4.7(1534) 87 composite score See reviews on Google ✓ Google-verified
Drain & Sewer CleaningCommercial PlumbingGas Line Services

Google-verified1,534 Google reviewsSince 2008

Kay Plumbing, Heating & Cooling
Services
Drain & Sewer Cleaning, Commercial Plumbing, Gas Line Services
Reviews
1534

What recent reviews say

Derek, Austin, Mike, Butch, Carlos, and Matt are the faces reviewers name most often, each praised for arriving on time, explaining work step-by-step, and handling jobs from diagnosis through completion the same day. One customer felt pressured into a $1,127 kitchen faucet install that leaked and required another call back, but the volume and consistency of five-star reviews reflects a company that fixes problems and earns repeat business.

The business serves emergency calls, drain clogs, water heater replacement, and complex diagnostics across Lexington and surrounding counties. Their website lists a Master Plumber license, EPA certification, and a gold maintenance subscription. Most recent feedback celebrates technicians who ask questions and work hard, though the single low review flags pricing pressure on a premium fixture.

Praised for
  • professional and courteous technicians
  • thorough explanations and clear communication
  • punctual and on-time arrival
  • skilled diagnostics and quick repairs
  • knowledgeable staff
Watch-outs
  • aggressive upselling on high-cost fixtures
  • defective products and continued leaks after install
punctualshowed-up-on-timeskilled-workmanshipresponsivefriendly-technicianquick-turnaround
Best for: homeowners and businesses needing reliable diagnostics, emergency calls, and technicians who explain work clearly.
Think twice if: one customer reported aggressive upselling and a $1,127 fixture that leaked after install and required a callback.

Strengths

  • named technicians (Derek, Austin, Mike, Matt, Carlos) consistently praised
  • same-day diagnosis and repair for complex issues
  • transparent step-by-step explanations during work
  • gold maintenance subscription available

Worth knowing

  • Derek, Austin, Mike, Matt, Carlos, Butch named in five-star reviews for on-time arrival and thorough work
  • same-day diagnosis and completion mentioned in water heater and leak repairs
  • gold subscription plan available; one reviewer cited it as worthwhile for unexpected repair costs
  • website states Master Plumber License #2120708, Mechanical Contractor #110857, Backflow Certification #132208928, EPA Certified, Certified HVAC Tru-Tech Pro, A+ BBB rating
  • operating since 2008 per website

What reviews say by service

Drain & Sewer Cleaning
Derek handled clogged drain quickly and walked customer through the process; Carlos also praised for resolving drain issues.
Commercial Plumbing
Butch and Carlos noted as professional on what appears to be commercial work, though review detail is limited.
Gas Line Services
Website lists gas leak detection; no specific review feedback on gas work.

How it compares

  • Rated 4.7 against a 4.72 average across the 77 drain & sewer cleaning businesses listed here.
  • Has more Google reviews than 95% of the businesses in this directory.

How we scored this

How We Rank
Star rating 80
Review volume 100
Review recency 100
Review sentiment 70
Profile completeness 100
Verification 30

Rating breakdown

5
1387
4
45
3
16
2
14
1
72

Common questions

Can Kay Plumbing handle emergency calls outside standard hours?
The business publishes 7-day opening hours and a reviewer mentioned they are available 'when you need them,' but specific emergency availability is not detailed in the reviews.
Do they offer a maintenance plan?
Yes, they offer a gold subscription plan that one reviewer found worthwhile for covering unexpected repair costs.
Will the technician explain the work and options before starting?
Multiple reviews confirm technicians walk through diagnosis, explain repair options, and answer questions before and during work.
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Last updated 2026-08-01