Google-verified71 Google reviews
All 71 reviews rate this business five stars. Reviewers consistently praise quick response times, appointment availability, and the professionalism of named staff like Joseph, Wally, Jordan, and Isaac. Work quality and communication stand out; customers note thorough diagnostics, informative explanations, and proactive follow-up from scheduling through completion.
All six reviews award five stars. One caller reached a technician within 45 minutes of an after-hours emergency call; another praised quick, quality work on a pot filler fixture. Multiple reviewers report years of repeat business and note Aero fits them in even on short notice.
Russell Dennis dominates the review record: punctual, polite, and thorough on water heaters, leaks, and plumbing fixes. Other technicians (Chris, Leroy, Kris, Jeff, Lavance) earn equal praise for courtesy and clarity. Same-day service and detailed explanations are consistent. One reviewer noted price as steep but necessary for quality. Cleanup is reliable. The 4.9 rating across 86 reviews (93% five-star) reflects near-unanimous satisfaction with emergency calls and water heater work.
Most recent work-leak repairs, pipe replacement, sink fixes-gets done quickly and cleanly, with staff who explain the job and show up on time. The one low review is too old and vague to assess; current feedback consistently praises Bill and the team for professionalism and fair rates.
Last updated 2026-07-18