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Service Experts Columbia

Updated 2026-07-18 · 2,364 reviewed · 148 listed · Scored from 6,391 Google reviews · How we rank ›

4.9(6391) 88 composite score See reviews on Google ✓ Google-verified Publishes prices
Water Heater Installation & Repair

Google-verified6,391 Google reviewssince 1955

Service Experts Columbia
Service
Water Heater Installation & Repair
Reviews
6391

What recent reviews say

Most customers encounter punctual, knowledgeable technicians who explain their work clearly and handle emergencies fast, even on weekends. A small minority report unclear pricing terms, poor follow-up, and incomplete drain work that left water damage.

Named staff (Richard, Matt, Leon Bowers, James Marlowe, Robert Brown, Nick Fort, Dakota) consistently receive praise for professionalism and patience. The business operates across Columbia, Forest Acres, Irmo, and surrounding areas. Membership discounts have hidden conditions that frustrated at least one reviewer.

Praised for
  • punctual technicians
  • knowledgeable and thorough work
  • friendly and professional staff
  • responsive emergency service
  • patient explanations of systems
Watch-outs
  • unclear pricing and membership fine print
  • slow follow-up after initial inspection
  • incomplete drain clearing and water damage
  • vague diagnostics without clear explanations
punctualskilled-workmanshipfriendly-technicianresponsiveshowed-up-on-timequick-turnaroundpoor-communicationhidden-fees
Best for: homeowners needing Saturday evening or weekend HVAC and plumbing repairs with detailed system explanations
Think twice if: you expect transparent pricing and clear explanations upfront; membership discounts have fine-print conditions, and follow-up after initial estimates has been slow

Strengths

  • emergency service available 7 days
  • named technicians with strong individual track records
  • comprehensive bundle discounts on HVAC and water quality
  • licensed, bonded, and insured with ACE certification

Worth knowing

  • Named technicians praised by name: Richard, Matt, Leon Bowers, James Marlowe, Robert Brown, Nick Fort, Dakota, Lester, JT, Chris, Byron, Keenan
  • Saturday evening emergency response within 1 hour documented
  • Membership program waives diagnostics only if repair follows; service fee applies separately
  • Bundled HVAC and water/air quality upgrades advertised at up to 500 dollars off
  • One drain-clearing job left insulation soaked and ceiling damage unfixed

What reviews say by service

Water Heater Installation & Repair
reviewers do not discuss water heater service specifically; praise and complaints focus on HVAC and plumbing work instead

How it compares

  • Rated 4.9 against a 4.73 average across the 83 water heater installation & repair businesses listed here.
  • Has more Google reviews than 99% of the businesses in this directory.

How we scored this

How We Rank
Star rating 93
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
6088
4
87
3
23
2
22
1
171

Common questions

Do you offer emergency service on weekends?
Yes. One reviewer received a technician (Matt) within one hour on a Saturday night at 7:30 PM when their AC failed.
What areas do you serve?
Their website lists Columbia, Forest Acres, Shandon, Irmo, Lexington, Chapin, Northeast Columbia, and Ballentine.
Does a membership waive the service call fee?
A membership waives diagnostics only if a repair follows. A separate service fee still applies, so the discount is limited unless you proceed with paid work.
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Similar plumbers nearby

Meetze Plumbing
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Meetze Plumbing

4.9(1570)✓ Google-verified

Meetze technicians arrive on time and diagnose problems with genuine competence, even tackling complicated systems and emergency weekend calls. Reviewers name staff members often, noting their politeness and professionalism; several mention clutter cleanup and aftercare. Two complaints center on cost (one gas line and leak repair totaling $4200; another $300 diagnostic) and one suggests a repair was attempted despite doubt it would work. The company operates seven days and fields Sunday and holiday requests. Water heater, leak, broken pipe, and gas line work feature prominently in praise. Their website claims A+ BBB rating, licensing, and service across the Columbia area since 1981.

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Carolina Conditions Heating Cooling Plumbing Electrical
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Carolina Conditions Heating Cooling Plumbing Electrical

4.9(4255)✓ Google-verified

Named technicians like John Lucas, James, Trevor G, and Tony Garcia repeatedly earn praise for patience, politeness, and clear communication. Service calls arrive the same day or next morning even on weekends, with technicians showing before-and-after photos, cleaning up debris, and refusing to push unnecessary work. Military discounts and annual maintenance contracts at reasonable rates round out a consistent pattern of reliability across HVAC, plumbing, electrical, and water heating. The business fields issues methodically: leak diagnosis others missed, capacitor replacements, filter cleaning with explanations of root causes, and generator installations that arrive on time and finish correctly. Technicians educate homeowners on system readings and cooling strategies without sales pressure. Staff names appear frequently in reviews, suggesting accountability and repeat high performers.

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Oswald Plumbing Co.
58 low data

Oswald Plumbing Co.

4.3(13)✓ Google-verified

Charlie Oswald delivers solid plumbing work and answers quickly, with many customers calling him honest and reasonably priced. The tension: those who got written estimates praise his fairness, but two reviews warn that jobs without upfront quotes came in far higher than expected, sometimes double what others quoted.

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Last updated 2026-07-18