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Webster Plumbing Gas

Updated 2026-07-18 · 2,364 reviewed · 148 listed · Scored from 61 Google reviews · How we rank ›

4.1(61) 68 composite score See reviews on Google ✓ Google-verified
Emergency PlumbingDrain & Sewer CleaningWater Heater Installation & RepairCommercial PlumbingRepiping & Pipe RepairGas Line ServicesLeak Detection & Repair

Google-verified61 Google reviewssince 1988

Webster Plumbing Gas
Services
Emergency Plumbing, Drain & Sewer Cleaning, Water Heater Installation & Repair
Reviews
61

What recent reviews say

Most jobs run smoothly: staff arrive quickly, identify problems fast, and charge fairly for straightforward fixes like unclogging drains or replacing water heaters. Larger or disputed work creates friction, with customers reporting surprise bills, missed diagnoses (especially gas leaks), and owner Mark's defensive responses to complaints rather than making things right.

Recent shift: The most recent negative review (1 star, a year ago) concerns scope and scheduling issues on a major repiping job; most recent positive reviews (5 star, within 12 hours to 2 weeks) describe routine emergency and maintenance work. Pattern suggests smaller, faster jobs run smoothly while larger projects create friction.

Praised for
  • fast response and scheduling
  • competent diagnosis and repair
  • friendly and professional technicians
  • honest pricing on smaller jobs
Watch-outs
  • surprise service charges without clear upfront explanation
  • misdiagnosis of gas leaks
  • misleading scope and timeline on larger repairs
  • poor follow-up after service disputes
punctualresponsiveshowed-up-on-timequick-turnaroundskilled-workmanshipfriendly-technicianhidden-feesmisdiagnosed-issue
Best for: homeowners and small businesses needing fast response on routine plumbing and gas issues
Think twice if: you face a large repiping or remodeling project; get a detailed written estimate and verify scope in writing before work starts

Strengths

  • same-day or next-day response on emergency calls
  • technicians like Daniel and Hollywood earn specific praise for diagnosing hard problems
  • competitive pricing on routine repairs

Worth knowing

  • Daniel excels at complex diagnosis (found leaks three other contractors missed)
  • Hollywood also praised for drain and leak work
  • property management companies use them repeatedly
  • owner Mark handles billing disputes defensively and does not always follow through on promised callbacks
  • one customer reported technician Daniel Huckabee misdiagnosed a gas leak that Dominion later confirmed
  • service fees charged even when no actual repair completed ($275 in one case)

What reviews say by service

Emergency Plumbing
Same-day or next-day response praised; one gas leak misdiagnosed.
Drain & Sewer Cleaning
Technician Hollywood resolved drain clogs in under 30 minutes, completing work other plumbers could not.
Water Heater Installation & Repair
Water heater replacement praised for speed and reasonable cost; emergency replacement completed same day.
Gas Line Services
Gas leak diagnosis unreliable (one confirmed misdiagnosis); valve replacement and fireplace gas log work completed, though one customer waited weeks for parts.
Leak Detection & Repair
Daniel found leaks multiple other contractors missed; praised for saving hundreds in detection fees.
Repiping & Pipe Repair
Large repiping job criticized for hidden scope expansion, incomplete scheduling, and misleading owner communication.

How it compares

  • Rated 4.1 against a 4.67 average across the 106 emergency plumbing businesses listed here.
  • Has more Google reviews than 72% of the businesses in this directory.

How we scored this

How We Rank
Star rating 51
Review volume 78
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
45
4
4
3
0
2
0
1
12

Common questions

How quickly can you come out on an emergency?
Many reviewers report same-day or within-hours response on emergency calls. One customer was served within a few hours; another received next-day evening service.
Should I get an estimate before work starts?
Yes. One reviewer who did not requested an estimate received an unexpected $275 bill for a service call that did not fix the problem. Another noted they would request a cost estimate before booking again.
Do you handle gas leak detection?
Yes, they are Dominion authorized contractors. However, one customer reported a misdiagnosis; Dominion later found a leak Webster's technician had missed.
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Last updated 2026-07-18