Cassell Brothers Home Services
Most recent work shows technicians diagnosing problems accurately and treating customers with respect. One household reported pressure to replace working systems, then conflicting warranty claims cast doubt on whether replacements were needed. The bulk of feedback praises named staff like Pablo Bonilla, Jeffrey Pridgeon, and David Williams for patience and transparency, but the 1-star review raises a trust concern worth considering. Cassell handles plumbing, water heater, and HVAC work in Irmo with same-day or next-day response typical. Customers note clean jobsites, picture updates during work, and willingness to discuss options before committing to expensive repairs. The one serious complaint centred on a technician and supervisor recommending costly replacements without clear justification, then later suggesting to warranty companies that those same upgrades were unnecessary.
