Columbia SC Plumber Guide
Menu
Get a quote

Cassell Brothers Home Services

Updated 2026-07-18 · 2,364 reviewed · 148 listed · Scored from 6,961 Google reviews · How we rank ›

4.9(6961) 90 composite score See reviews on Google ✓ Google-verified
Emergency PlumbingRepiping & Pipe RepairWater Heater Installation & RepairCommercial PlumbingGas Line ServicesDrain & Sewer CleaningLeak Detection & RepairBathroom & Kitchen Remodel Plumbing

Google-verified6,961 Google reviews

Cassell Brothers Home Services
Services
Emergency Plumbing, Repiping & Pipe Repair, Water Heater Installation & Repair
Reviews
6961

What recent reviews say

Most recent work shows technicians diagnosing problems accurately and treating customers with respect. One household reported pressure to replace working systems, then conflicting warranty claims cast doubt on whether replacements were needed. The bulk of feedback praises named staff like Pablo Bonilla, Jeffrey Pridgeon, and David Williams for patience and transparency, but the 1-star review raises a trust concern worth considering.

Cassell handles plumbing, water heater, and HVAC work in Irmo with same-day or next-day response typical. Customers note clean jobsites, picture updates during work, and willingness to discuss options before committing to expensive repairs. The one serious complaint centred on a technician and supervisor recommending costly replacements without clear justification, then later suggesting to warranty companies that those same upgrades were unnecessary.

Praised for
  • skilled technicians by name
  • responsive scheduling and fast dispatch
  • honest diagnosis without pressure to oversell
  • clean work and attention to detail
  • strong customer communication
Watch-outs
  • potentially misrepresented necessity of replacements
  • conflicting information to warranty providers
skilled-workmanshipresponsivefriendly-technicianshowed-up-on-timeclean-work-areaupfront-quotequick-turnaround
Best for: homeowners needing same-day emergency response and transparent diagnosis without hard-sell pressure
Think twice if: one household felt pressured into costly replacements later deemed unnecessary by warranty review; verify necessity with a second opinion on major system upgrades

Strengths

  • same-day or next-day emergency response
  • named technicians consistently praised for knowledge and honesty
  • sends pictures and updates during remote work
  • coordinates with contractors (restoration, electrical) to solve complex problems

Worth knowing

  • Technician Pablo Bonilla praised for honesty, patience, and manners across multiple reviews
  • Jeffrey Pridgeon responded same day to leak call, opened ceilings, sent photo updates, coordinated restoration contractor, completed pipe replacement in 10 days with minimal wall disruption
  • David Williams offered lower-cost repair alternative to original proposal and installed surge suppressor
  • Automated phone assistant can handle and schedule emergency calls; preference for human follow-up noted
  • Comfort Care program includes annual HVAC inspections with no extra cost
  • One customer reported technician Jared, supervisor Daniel, and comfort advisor Kevin recommended expensive replacements (HVAC and water heater) that later appeared unnecessary per warranty company review

What reviews say by service

Emergency Plumbing
Dispatched same day for leaking ceiling; found faulty connection and additional pipe issues, explained scope clearly without pressure
Leak Detection & Repair
Located hidden shower connection leak, recommended copper repiping to prevent future issues, coordinated restoration contractor same day
Repiping & Pipe Repair
Replaced 40-year-old copper pipes in 10 days with clean jobsite and minimal wall cutout; sent picture updates during work
Water Heater Installation & Repair
Recommended water heater replacement during leak visit without perceived pressure; one complaint that replacement was later deemed unnecessary
Gas Line Services
Listed on website; no specific review evidence
Drain & Sewer Cleaning
Listed on website; no specific review evidence

How it compares

  • Rated 4.9 against a 4.78 average across the 71 drain & sewer cleaning businesses listed here.
  • Has more Google reviews than 100% of the businesses in this directory.

How we scored this

How We Rank
Star rating 93
Review volume 100
Review recency 100
Review sentiment 70
Profile completeness 100
Verification 30

Rating breakdown

5
6580
4
163
3
46
2
39
1
133

Common questions

How quickly can Cassell respond to an emergency?
Within 5 hours on a 100-degree day; one leak call received same-day response. They use an automated phone assistant to schedule urgent calls.
Will a technician explain what repairs are needed before I commit?
Yes. Recent customers report technicians discussing options, explaining costs and scope, and offering alternatives before work starts. One technician even proposed a lower-cost repair method to the original plan.
Do they work on rental properties or will they send updates if I'm not home?
Yes to both. One customer had pipes replaced while away; the technician sent photos of progress, and the work area was left clean.
Request a quote

Similar plumbers nearby

Meetze Plumbing
85

Meetze Plumbing

4.6(2071)✓ Google-verified

Meetze responds quickly to emergencies and fielded calls on July 4th when competitors were unavailable, earning strong marks for speed and friendliness. Technicians (Mike, Julian, Dillon, Blake, Caden, and others) consistently draw praise for professionalism and knowledge, and the company has corrected past installations free of charge. However, customers report surprise bills when labor costs are not quoted upfront, and a $49 dispatch fee may not be disclosed during booking.

Emergency PlumbingRepiping & Pipe RepairWater Heater Installation & Repair
View profile
Conner Plumbing of the Midlands
92

Conner Plumbing of the Midlands

4.9(308)✓ Google-verified

Conner Plumbing earns consistent praise for arriving on time, answering calls quickly, and solving problems without delay. Named technicians like Talon and Matt handle water heaters, leaks, and fixture work with professionalism and care, leaving work areas clean and customers confident enough to call back.

Emergency PlumbingRepiping & Pipe RepairWater Heater Installation & Repair
View profile
Another Handyman, LLC
85

Another Handyman, LLC

4.9(95)✓ Google-verified

Gary and his team show up on time and tackle jobs others decline, from small fixture swaps to deck builds and bathroom renovations. Customers consistently highlight his fairness (he has cut invoices when overestimating), willingness to source better materials, and spotless cleanup. His communication is straightforward and his rates stay reasonable across residential and light commercial work. Repeat business and strong referrals underscore a track record of doing the job right the first time. Operating since the mid-1990s across the Columbia region, Another Handyman holds a CAPS certification and serves homeowners who value honesty and a professional who listens. The business handles plumbing, fixture installation, railings, decks, and general home repair. One detail stands out: reviewers mention feeling genuinely cared for, not rushed, even on high-demand days or when a customer is unwell.

Emergency PlumbingBathroom & Kitchen Remodel Plumbing
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-07-18