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Franklin Plumbing & Drain Cleaning

Updated 2026-07-18 · 2,364 reviewed · 148 listed · Scored from 1,110 Google reviews · How we rank ›

4.9(1110) 89 composite score See reviews on Google ✓ Google-verified
Emergency PlumbingDrain & Sewer CleaningWater Heater Installation & RepairCommercial PlumbingBathroom & Kitchen Remodel PlumbingGas Line ServicesLeak Detection & Repair

Google-verified1,110 Google reviews

Franklin Plumbing & Drain Cleaning
Services
Emergency Plumbing, Drain & Sewer Cleaning, Water Heater Installation & Repair
Reviews
1110

What recent reviews say

Customers regularly praise Franklin Plumbing for arriving same-day or next-day with technicians who diagnose problems quickly and explain solutions clearly. Named staff like Joey, Lawrence, Joshua, and Tony earn repeated mention for patience and professionalism, with crews leaving areas clean after repairs.

Pricing complaints emerge occasionally. One reviewer balked at $676 for a sink stopper replacement; another found $500+ steep for a 30-minute drain fix. A $69 diagnostic fee that didn't result in a fix also rankled. Otherwise, the business handles emergency calls promptly, coordinates with warranty companies smoothly, and technicians often spot secondary issues homeowners miss.

Praised for
  • quick response and same-day service
  • friendly and professional technicians
  • thorough problem diagnosis
  • clean work area
  • patient customer service
Watch-outs
  • high pricing on simple jobs
  • inconsistent follow-up on quotes
  • diagnostic fees without resolution
punctualresponsiveshowed-up-on-timeskilled-workmanshipfriendly-technicianclean-work-areaquick-turnaroundoverpriced
Best for: homeowners needing urgent repairs and clear explanations from experienced, courteous technicians
Think twice if: you have a simple, quick repair in mind; pricing may feel steep for minor jobs or diagnostic calls

Strengths

  • same-day or next-day arrival
  • named technicians earn repeat business
  • diagnoses root cause quickly
  • professional coordination with warranty companies

Worth knowing

  • Named technicians: Joey (praised for efficiency and patience), Lawrence (quick diagnosis and professionalism), Joshua (leak detection and crawl space work, stayed late to restore water same-day), Josh (maintenance checks, long-term client rapport), Tony (responsive, alerts clients to secondary issues)
  • Manager phones customers personally after same-day calls
  • Invoices sent within minutes of completion
  • Crews coordinate with home warranty companies

What reviews say by service

Leak Detection & Repair
Joshua identified crawl space leak root cause almost immediately and stayed late to restore water same day
Emergency Plumbing
respond to calls same day or next day with professional, friendly technicians
Drain & Sewer Cleaning
fixed drainage problem in under 30 minutes but cost was flagged as high

How it compares

  • Rated 4.9 against a 4.78 average across the 71 drain & sewer cleaning businesses listed here.
  • Has more Google reviews than 94% of the businesses in this directory.

How we scored this

How We Rank
Star rating 93
Review volume 100
Review recency 100
Review sentiment 67
Profile completeness 100
Verification 30

Rating breakdown

5
1042
4
29
3
9
2
7
1
23

Common questions

How quickly can Franklin Plumbing respond?
Customers report same-day and next-day appointments; one caller received two phone calls within minutes of a Monday morning message and a technician arrived about an hour later.
Do you charge for an initial assessment?
One customer was charged $69 for a diagnostic visit that did not result in a repair. Pricing transparency is not consistent across reviews.
Will you coordinate with my home warranty company?
Yes; reviewers report the team coordinates well with home warranty companies and exercises patience during the process.
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A locally owned plumber earning consistent five-star reviews for speed, honesty, and professionalism. Technicians like Jordan and Josh arrive on time with tools ready, diagnose problems clearly, and leave the space clean. Reviewers praise transparent pricing and willingness to stay until the job is done, even in tight spaces. Staff communicate before arrival (name and photo sent), explain options, and handle both residential and commercial work. Many note this is a local business with a human on the phone, not a corporate chain. The value extends to equipment maintenance and team training, visible in how they show up prepared and stay professional throughout.

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Last updated 2026-07-18