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All 15 reviews rate five stars. Customers consistently praise fast response, skilled repairs, and approachable technicians like Cole, Eric, and Bill. One caller's fridge ice-maker line was completed faster and cheaper than a competitor quote.
Most calls reach Plumbing Brothers within minutes, with technicians arriving same-day or next-morning even on weekends. Jarrod and Jared are praised by name for clean work, clear explanations, and solving recurring problems others missed. Two negative reviews report steep charges for simple jobs, failure to complete promised follow-ups, and poor workmanship that caused kitchen flooding and required a second company to fix it. The 4.9 rating masks significant tension: 96 percent five-star reviews reflect those who received thorough, honest service, while the one-star complaints raise concerns about consistency. Reviewer complaints centre on pricing surprise, incomplete work, and a shift in tone once payment clears. For repeat customers who build rapport with named technicians, results have been reliably excellent.
Most calls are answered promptly and jobs completed fast, with technicians who explain their work and show genuine respect in customers' homes. A small share report poor phone manners, but the bulk of feedback centers on named staff like Jerry, Ryan, Romello, and Landon earning strong marks for problem-solving and cleanup.
Last updated 2026-07-18